The help is here now what?

The help is here now what?

We don’t sign you up; place someone in your home, and move on to the next. We are there every day to see how things are going and make sure you are satisfied with the help you’re getting.  We pride ourselves in communicating with our clients.  In fact, we often feel like one of the family.  

We communicate with you and your loved one in various ways.  Our caregivers keep client visit notes and record details like what they did together, if meals or snacks were eaten, the person’s demeanor, if they have any complaints and concerns, etc.  You’ll have our phone number and we fully expect you will use it.  If you want to talk, give us a call.  And at least quarterly, our director of client services visits your loved one to check in, observe the caregiver in action and listen to any concerns in person your loved one might have.

If you’re like most of us, you’re crazy busy.  You don’t always have time to make phone calls to check in on how things are going.  That’s why Seniors Helping Seniors of North and East Raleigh has an awesome feature called the Family Portal.  We give you access to your loved ones’ information on a secure internet location.  There you can see the reports our caregivers have made for every visit and communicate with us as well.  You might tell us of a new doctor’s appointment you need us to cover, or errands that need run.  The result is that you can always stay in the loop.

We should also warn you of some of the side effect of our services.  You will notice an improvement in your loved ones’ attitude and a much better relationship with your loved one.  Time after time, we see the interaction with someone outside of the close circle of loved ones seems to make your loved one rejuvenated.  They look forward to visits from their helper.  They plan on their scheduled trip out of the house.  In short, they feel like they are living more and marking time less.  We’ve also found that when some of the pressure is lifted from you, and your loved one gets a break as well, the relationship between you improves immensely.  Both sides seem to appreciate each other more with a little quality time apart.

 

The help is here now what?

We don’t sign you up; place someone in your home, and move on to the next. We are there every day to see how things are going and make sure you are satisfied with the help you’re getting.  We pride ourselves in communicating with our clients.  In fact, we often feel like one of the family.  

We communicate with you and your loved one in various ways.  Our caregivers keep client visit notes and record details like what they did together, if meals or snacks were eaten, the person’s demeanor, if they have any complaints and concerns, etc.  You’ll have our phone number and we fully expect you will use it.  If you want to talk, give us a call.  And at least quarterly, our director of client services visits your loved one to check in, observe the caregiver in action and listen to any concerns in person your loved one might have.

If you’re like most of us, you’re crazy busy.  You don’t always have time to make phone calls to check in on how things are going.  That’s why Seniors Helping Seniors of North and East Raleigh has an awesome feature called the Family Portal.  We give you access to your loved ones’ information on a secure internet location.  There you can see the reports our caregivers have made for every visit and communicate with us as well.  You might tell us of a new doctor’s appointment you need us to cover, or errands that need run.  The result is that you can always stay in the loop.

We should also warn you of some of the side effect of our services.  You will notice an improvement in your loved ones’ attitude and a much better relationship with your loved one.  Time after time, we see the interaction with someone outside of the close circle of loved ones seems to make your loved one rejuvenated.  They look forward to visits from their helper.  They plan on their scheduled trip out of the house.  In short, they feel like they are living more and marking time less.  We’ve also found that when some of the pressure is lifted from you, and your loved one gets a break as well, the relationship between you improves immensely.  Both sides seem to appreciate each other more with a little quality time apart.

 

Be There with Seniors Helping Seniors Family Room Online Care Portal

Seniors Helping Seniors Gives You the Option to Monitor Your Loved One’s Care Online

We understand how stressful it can be to have a loved one that needs help living independently. At Seniors Helping Seniors, we want to alleviate some of those stresses by giving you real-time transparency to the care process by helping to ease some of the logistical burdens with our online Family Room portal.

With the Family Room (available to you at no extra cost), you will be able to access records of care online from any device with internet access.

Additionally, you and other family members can use a shared calendar to coordinate between yourselves and track visits scheduled by your caregivers.

With the “To Do” tab, family members can view, add, and check off to dos. The To Dos can also be assigned directly to an office agency staff member.

How does this work?

Once you receive an emailed invitation giving you access to our online Family Room portal, you will be able to do the following:

  1. Keep live track of caregiver status updates  
  2. Coordinate and schedule events with other family members
  3. Assign “to do” tasks to office agency staff members

With the Family Room you will be able to track the care provided for your loved one whenever and wherever you have internet access.

As mentioned above, these services come at no extra cost to you. They are a part of our mission to provide the best possible care to your loved one and to empower you with the ability to care for them as well.

Our Online Family Room

Keep track of status
updates in real time, listen
to caregiver comments,
and know that your loved
one is in good hands

Coordinate events
with family members

Assign “to do” tasks to office agency staff

        . . . track the care provided for your loved one whenever and wherever you have internet access.

Kathy is a Certified Dementia Practitioner (CDP) who is active in several other senior related organizations, including Alzheimer’s State Champion program, Friends of the Northern Wake Senior Center board member, Ambassador for the Rolesville Chamber of Commerce, Aging Life Care Association (ALCA), Health Affairs Round Table (HART), and Senior Information Networking Group (SING).

meeting your caregiver

Help Is Coming

meeting your caregiverHelp is coming… Who is coming?

So you’ve decided to get help, and you have met with Seniors Helping Seniors of North and East Raleigh and have a plan for the services you need.  But now a stranger is on the way to help you or your loved one.  Who is this person?  How do I let them into my home and close to the one I love?  What if I or my loved one doesn’t like them?  Relax, we’ve got this covered.

Who is this person?  At Seniors Helping Seniors we put a  lot of work into hiring the right person for the job.  We look for seniors like you with ‘the heart of a volunteer’.  We weed out the persons that see this as just a job or only a paycheck, and focus on the persons who truly have a calling for helping others.  Many of them have experience giving help to seniors, whether it be their own loved ones, through church groups, or as their chosen professions.  Many are already volunteers in the community who want to do even more.

How do I let them into my home or my loved ones’ home?  You’re going to let a stranger into your most secure spot, your home, with its precious possessions, and this person will be in close proximity to your most cherished people.  We know you’re concerned and you should be.  That’s why we perform a detailed background check that includes both criminal and health care registries.  And we insure our caregivers, so you can have peace of mind.

What if I or my loved one doesn’t like them?  So here’s the sticky point, right?  You or your loved one doesn’t like just anyone.  Dad doesn’t want some young whippersnapper who chews gum and listens to music the whole time.  Mom doesn’t want someone who never talks and doesn’t know who Doris Day is.  That’s why Seniors Helping Seniors of North and East Raleigh is different.  First, we only hire seniors with hearts of gold.  These are good people from your loved ones generation.  They know who Doris Day or can remember when man first walked on the moon or what life was like without a remote control for the television.   Second, we go beyond just hiring good people, we get to know them.  We take the time to find out their likes and dislikes, their hobbies and passions, their personalities and demeanors.  We actually enter this information into our caregivers database.  Then, after we get to know you we select just the right person or persons that will not only provide help but provide companionship.  And a person you already know from Seniors Helping Seniors of East and North Raleigh will always be there when you or your loved one meets their helper.  And if you don’t like them?  We realize it doesn’t always work out as planned.  If you want a change let us know.  We’ll be happy to find just the right person you like and trust.  At Seniors Helping Seniors of North and East Raleigh our goal is to provide the help that’s needed and provide some joy and dignity as well.

Kathy is a Certified Dementia Practitioner (CDP) who is active in several other senior related organizations, including Alzheimer’s State Champion program, Friends of the Northern Wake Senior Center board member, Ambassador for the Rolesville Chamber of Commerce, Aging Life Care Association (ALCA), Health Affairs Round Table (HART), and Senior Information Networking Group (SING).